Delivery Information

Is delivery free?

All UK customers qualify for free 2nd class delivery. UK delivery upgrades are also available at checkout for an additional charge. International shipping is also available, postage charges are outlined before the checkout process after selecting your location on the basket page.

Need an item fast? If your item is in-stock, upgrade to Next Day Delivery before 4pm (Monday-Friday only) and receive your item the next working day (delivery date will be displayed at checkout).

When will my order be dispatched?

Orders are dispatched Monday to Friday, excluding weekends and bank holidays. Availability of your selected items will be displayed on the product page and at the shopping basket stage, but for your convenience please see the information below for timescales.

  • In stock - order by 4:00pm for same day dispatch on all in stock items.
  • Pre-order - dispatched every Monday and Friday.
  • Made to order - all made-to-order and handmade items will vary based on the item being made. Millie Grace dresses are dispatched in 2-4 weeks, Busy B's dresses are dispatched in 6-8 weeks, Lacey Bell hair accessories and jackets are dispatched in 3 weeks, and Lacey Bell dresses are dispatched in 8-10 weeks.

Full delivery options

United Kingdom (inc N.Ireland) - we offer a variety of UK delivery services by Royal Mail, My Hermes, DPD & by Parcel Force.

2nd class (standard) 2-3 working days
1st class (standard) 1-2 working days
2nd class (tracked & signed for) 2-3 working days
1st class (tracked & signed for) 1-2 working days
Special Delivery (Mon-Fri only) 1 working day
Saturday Guaranteed 1 day
DPD 2 working days
Parcel Force 2-3 working days
My Hermes 3 working days

Within the EU - offering low cost international european delivery services which are fully tracked from start to end.

International Signed 4-6 working days
International Tracked & Signed 4-6 working days
International Tracked - Priority Handling 4 working days
Parcel Force Priority 3-5 working days
Parcel Force Express 1-3 working days
My Hermes International 4-8 working days

Outside the EU (inc USA, Canada & Australia)  - offering low cost worldwide shipping services, fully tracked for peace of mind.

International Signed 6-8 working days
International Tracked & Signed 6-8 working days
International Tracked - Priority Handling 5-7 working days
Parcel Force Priority (Non-EU) 5-8 working days
Parcel Force Express (Non-EU) 3-6 working days
Parcel Force Priority (USA/CA) 4-5 working days
Parcel Force Express (USA/CA 1-2 working days
Parcel Force Priority (AU/FE/NZ) 5-10 working days
Parcel Force Express (AU/FE/NZ) 3-4 working days

When will I receive my order?

Timescales as outlined above are an estimated timescale only provided by our postal services. We are unable to guarantee or provide delivery dates (unless UK next day delivery is selected) so we'd advise that once your order has been shipped, you monitor its tracking (if you have selected a tracked service), as most postal services will provide details of where your order was last scanned and where it is heading.

Timescales quoted above commence AFTER the date of dispatch, NOT after your order was placed. For timescales on shipment, please see above. For international shipments outside of the EU, timescales quoted do not include customs handling, if any.

How do I track my order?

When your order is marked as dispatched, you'll receive an email for confirmation, containing your tracking number (if you have selected a tracked delivery service). As we are based in the UK, the initial postal service will be UK based, but you'll be able to track your order once the parcel has reached your country.

What if I'm not in to collect my order when it's delivered?

All delivery services around the world will notify you with a 'while you were out' calling card if an attempt of delivery has been made and you were not available (your online tracking will also quote information if they have attempted delivery). Timescales and more information will be detailed on the card, or online, for you to arrange collection of your order or to attempt another delivery.

I am outside of the EU. Will I need to pay customs charges?

All taxes, duties, and customs fees (if applicable) are the responsibility of the recipient of the order. We would advise you contact your country's customs office for further details as we are unable to provide specific information and/or likely fees.